Privacy Policy

Effective Date: 09/01/2025

Paws & Herbs Natural Balance ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pawsandherbs.co.uk("the Website") in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

1. Information We Collect

We may collect and process the following types of information:

1.1. Personal Data

• Name
• Email address
• Contact details
• Billing and delivery address
• Payment information (processed securely through third-party providers)

1.2. Non-Personal Data

• IP address
• Browser type and version
• Time zone settings
• Device type and operating system
• Website usage data, such as pages visited and time spent

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience. 

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our website and services.
• Process transactions and send order confirmations.
• Respond to your inquiries and provide customer support.
• Send promotional emails or newsletters, if consented to.
• Analyse website usage and improve our content and user experience.
• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide clear consent for us to process your data for specific purposes.
• Contractual Obligations: To fulfil a contract or service you have requested.
• Legal Obligations: To comply with the law.
• Legitimate Interests: To support the efficient operation of our website and business.

4. Sharing Your Information

We may share your personal data with:

• Service Providers: Trusted third parties that assist us in operating the website, such as hosting providers or analytics tools.
• Payment Processors: Third-party providers who securely process payment details.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. After this period, we securely delete or anonymize your data.

6. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data ("Right to be  Forgotten").
• Objection: Object to the processing of your personal data for certain purposes.
• Data Portability: Request the transfer of your data to another service provider.
• Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.

To exercise these rights, please contact us at info@pawsandherbs.co.uk.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

8. International Transfers

If your data is transferred outside the UK or the European Economic Area (EEA), we ensure adequate protection in compliance with UK GDPR, including standard contractual clauses or equivalent safeguards.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the effective date clearly marked.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Paws & Herbs Natural Balance
Email: info@pawsandherbs.co.uk
Website: www.pawsandherbs.co.uk